Support › Common Trouble Shooting

Artisjet Direct printer Common Troubleshooting

1.Error lights when the printer boot
a. Press the back button then press the rest button
b. Replace the control chip

2. The ink is Drift whe print
a. check the carriage, is moving smoothly? if not, clean the carriage and apply lubricant.
b. clean the encoder strip and encoder
d. clean the static electricity of the materials.

4. When boot the printer the carriage Repeatedly move and crash, the carriage has no action
a. clean the encoder strip
b. The carriage left encoder lossed.

5. When printer switch on, The ready lights is loss, the button is loss.
a. Please replace the control board.

6. The print color is not good
a. Please load the ink icc from your in supplier

7. There is no ink take out when do a print
a. Clean the printhead with cleaning progarm.
b. If it happen after replace the printhead, please check the printhead datacabel.

Errors Appeared While Printing

After sending printing order, platform moves out but doesn’t printing. Product Set Light is flashing:
When printing, the computer points out mediums are used up or the papers are wrongly fitted, (The platform doesn’t return to the previous position), replace the papers correctly. Press ENTER button, when the platform completely returns to previous position, the flatbed printing machine will do self-inspection. Then press Product Set Button, until the Product Set Light doesn’t flashing, the printing can be continued.

When printing, after sending order the printer doesn’t work. The computer points out the printer is not getting ready or communication mistakes:
Check whether the printer has already been on-line started.
Check whether the USB cable is well connected with computer.
Check whether has chosen the right flatbed printer in the computer.
Look over whether the file of printing task is accumulated, eliminate all tasks of printing and send the order again.
If necessary please uninstall the printer device driver, reprinting after reinstall the flatbed printer device driver.

While printing, after sending the order, the computer points out paper jam.Product Set Indicator  flashing:
Press the Product Set Button, the platform will get out, then press the Enter button make sure the platform return to the previous position, then press Product Set Button to continue the printing.

Please check whether the raster encoding disk is dirty, using the bathroom tissue to wipe the edge of raster slice.

Please check whether the front and back drive belts and the pulley have interval or is loosed, please adjust and fix it.

The printed image stripe is very bad or the effect is unconspicuous:
Check the printing nozzle to see if the picture is missing color pure, do the cleaning if it do missing color pure. Make sure it can print the intact testing color strip,.

Look over whether the various parameters of printing setting are suitable in the computer, and setup again correctly.

Find printing Head Alignment in Maintenance column of printer, and execute according to the hint.
Check weather the various transmission bands that control the platform’s ingress and egress and the connecting gear wheel are loose or have too largeinterval, and adjust it appropriately.

During the printing, printer stops working suddenly:
Check whether the USB cable is poor contact.
Check whether the computer is interfered or corroded by virus.
Turn off the printer and restart it.

When the printing is finished, the platform walk out totally. After the carriage unit return from the left side, the ink change indicator light and product placement indicator light normally on, the computer report the general error
Please check whether the length of printing image is bigger than the located size of paper.

The sliding components of cleaning unit has accumulated discarded ink, adding the resistance.

The chip of ink cartridge doesn’t return to the intial position, the ink prompt quantity of ink is little.

The output image is smudge
Whether the printer head is miss color pure or plugged.
Whether the original image is clear.( High Resolution).
Whether the printer output set up choose the suitable option.
Whether the printing materials are absorbent.
Whether the distance between the printer and the surface of the printing product has been adjusted the suitable place.

When printing, the printer works normally but doesn’t spray ink.
Whether the printer head is miss color pure or plugged.
Whether the vent of printer breakout box is open? The correct should be open.
The cleaning unit is not well sealed, appear air leak phenomenon. As a result that the can’t make the printer is fulled with ink.
The printer or main board are damaged.

Errors appeared during the starting( power on) for BR-1900

1. When starting the printer, the platform doesn’t move outward and the error LED in the control panel doesn’t glow neither. Start is normal, but the computer points out the paper entering model is wrong after sending order.

When starting, the printer enters roll paper mode, try to restart the printer

2. When starting, the ink changing reminder Light glow which on the control panel, there is a small piece of circuit board on the machine frame that opposite the initial position of carriage unit, the light will bright which with ink cartridge color code. After sending the printing order, Computer points out that the installation of print cartriage can’t be identified or is wrong.

First please press Ink Change Button and after cartridge moving out of the previous position, then please press the reset button on the ink cartridge that corresponding to the lighting color, pressing about 2-3 seconds.Then press the ink change button again, the phenomenon could be excluded after the carriage unit return.

If the above operation still can’t solve the problem, please press the ink change button, take out the ink cartridage and reset it totally after the carriage unit walk out the initial position, press the ink change button again it will be ok when the carriage unit return.

Restart the printer after taking out the ink cartridge.The ink out director light will bright then press the ink change button, install the ink cartridge back after the carriage unit walk out the initial position.Then press the ink change button let the carriage unit return.

3. When starting, the platform moves out totally. Ink Changing Reminder Light  and Product Placement Light   of control panel are normally on. The Computer points out generally error:

Before starting the online switch, the platform doesn’t enter in place(move back to the last place). Please press the enter button, making the platform entering totally then restart the printer.

Please turn off the printer and delete the not printed files in the computer, then restart the printer.

Please use the clean bathroom tissue to wipe the raster strip and round raster slice in the side of the motor where paper throw then restart the printer.

4. After starting, Ink Changing Reminder Light  and Product Placement Light of control panel flashing alternatively. After sending the order, computer points out some fittings of this printer are overdue.

The data of ink-jet numeration that controlled by printer has fulled, which is needed to clear the data. Please contact the technicians of our company.

5.When starting, the platform moving forward quickly and irregularly, after the carriage unit moving several times, the ink change reminder light and product indicator light normally on, the computer points out general error:

The raster encoding disk is dirt, please use the clean bathroom tissue wipe the whole edge of the raster slice.

The place of raster encoding disk and the opposite sensor combination is deviated, please adjust the mutual counterpoint of raster encoding disk and the opposite sensor combination until find the suitable corresponding point.

The five core round cable of sensor on the raster encoding disk is poor connected or cracked. Please reconnect or change the round cable.

6. After turning off the main power, the light on the main power doesn’t bright, the printer lie in no power supply situation:
Please check whether periphery power socket board has power supply, whether the power line is cracked, whether the protective tube of the power incoming line socket is burned down on the back side of printer.

7.After turn off the main power, the power press key light is bright. After starting the online switch, the key-press panel doesn’t have any demonstration:

Please check whether the connecting round cable in the back of the press key
panle is loose.

Please check whether the connecting compressed round cable between the printer
main board and square pinboard is disconnected or loosed.

The main board of printer is damaged.

8. When starting the printer, after the carriage unit moved and returned, in the process of self-check ink pumping, the cleaning pump unit will click, then ink change reminder light and product placement indicator light normally on, the computer report general error;

Please clean the spindle under the screed of pump unit, the discarded ink that accumulate will hinder the proper motion of turning gears or add resistance result in the click phenomenon.

Please clean the raster strip and the sensor of raster strip.

The cleaning unit is damaged, please change the cleaning unit.